Effective From 1st Nov 2026
At Ewora Private Limited, we understand that corporate events require extensive planning and coordination. This policy covers MICE and corporate event services arranged through Ewora Private Limited. (If you also sell individual/leisure travel, add a line: “For individual travel bookings, separate cancellation terms apply.”) All cancellations and refunds are subject to the terms agreed in the applicable proposal, quotation, booking confirmation, or event agreement.
MICE bookings may include: Conferences & Conventions; Corporate Meetings; Incentive Travel; Dealer & Channel Meets; Product Launches; Exhibitions & Roadshows; Leadership Offsites; Team-Building Programmes; Award Nights & Gala Dinners & Destination Events.
Once an event is confirmed, Ewora Private Limited may make advance commitments with venues, hotels, airlines, transportation providers, production companies, entertainment partners, & other suppliers.
All cancellation requests must be submitted to Ewora Private Limited in writing by the authorised client representative. Cancellation charges will depend on: date of cancellation; event date; scale and nature of the event; supplier commitments; venue and accommodation policies; travel arrangements; production and technical commitments; and non-refundable payments already made. The applicable cancellation charges will be communicated based on the specific event agreement.
If an event needs to be postponed, Ewora Private Limited will work with the client and relevant suppliers to identify alternative dates, subject to availability. A postponement may result in additional costs arising from venue changes, hotel rates, flight changes, transportation, production and AV, entertainment, destination management, & supplier amendment charges. Any additional costs will be communicated to the client before confirmation.
Changes to confirmed event requirements may affect the overall cost. This may include changes to delegate numbers, event dates, destination, venue, accommodation, meeting requirements, production and AV, food and beverage, transportation, entertainment, and event activities. Additional charges or supplier amendment fees may apply.
MICE events involve multiple independent suppliers. Cancellation charges imposed by these suppliers may be passed on to the client. These may include charges from hotels and venues, airlines, transportation providers, production and AV companies, entertainment partners, destination management companies, event suppliers, and other service providers. Any refundable amount will be determined after applicable supplier charges and non-refundable commitments are deducted.
Where a refund is applicable, Ewora Private Limited will process the eligible amount after receiving the corresponding refund from the relevant supplier, where applicable. Refund timelines may vary depending on supplier processing, banking channels, payment methods, and other operational factors. Certain deposits, advance payments, production costs, venue charges, or supplier commitments may be non-refundable.
In exceptional circumstances, an event may need to be cancelled, postponed, or modified due to circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, political or security situations, transportation disruptions, public health emergencies, venue or supplier operational issues, and other unforeseen circumstances. Ewora Private Limited will make reasonable efforts to assist the client in finding an alternative arrangement wherever possible.
For large-scale conferences, incentive programmes, exhibitions, destination events, and other major MICE engagements, event-specific cancellation and refund terms may be included in the client agreement, proposal, or statement of work. Where event-specific terms differ from this general policy, the agreed event-specific terms will apply.
Cancellation or postponement requests should be sent to:
Email: info@ewora.com | Phone: +91 7092312525
Please include: company name; event name; booking/reference number; event date; authorised contact person; and nature of the request. Our MICE team will review the request and communicate the applicable terms and next steps.
At Ewora Private Limited, we understand that plans can change. Our Cancellation & Refund Policy outlines the terms and processes for cancellations and refunds, ensuring clarity and transparency at every stage.
